Our Privacy Policy

At DirectHealth, user and customer privacy is our top priority. We recognize that individuals with whom we conduct business value their privacy. We are committed to privacy and security, and to providing the best possible user experience for our users and online customers. We also strive to protect the personal and confidential information of those who use our online services.

Personal Information

DirectHealth collects information in several ways. For example, some personal information is gathered when you register. Once your registration is complete, you are no longer anonymous to DirectHealth and are able to take full advantage of our services. In addition to registration, we may ask you for information at other times, such as when you report a problem with our site or services, or contact the company via the corporate e-mail address. If you contact DirectHealth we may keep a record of that correspondence.

If you contact us by e-mail, we use your e-mail address (which is personally identifiable information) only to respond to your specific request or question. We keep that information and use it only for the purpose of providing administrating account permissions and access approvals.

When you are on a DirectHealth site and are asked for personal information, you are sharing that information with DirectHealth. Any information you share with DirectHealth becomes the property of DirectHealth and we have the right to use it in any way we deem necessary to conduct your business and transact with our service partners to deliver the services to you. If personal data is to be collected and/or maintained by any company other than DirectHealth, we will attempt to notify you on the website or in an updated version of this Privacy Policy. If you do not want your data to be shared, you can choose not to allow the transfer by not using that particular service. Please be aware that other websites to which we link may collect personally identifiable information about you when you visit those sites. The information practices of other websites linked to our websites are not covered by this Privacy Policy.

If you believe that any inaccurate or inappropriate information has been obtained or disseminated through your use of this website, you should contact a representative of DirectHealth at privacy@directhealthmall.com.

Information Security

Your DirectHealth Account Information and DirectHealth Profile are password-protected so you have access to this personal information. We use secure socket layer (“ssl”) encryption technology for all transmission of credit card numbers, passwords, and registration information. Remember to sign out of your DirectHealth account and close your browser window when you have finished your work. This is to ensure that others cannot access your account by using your computer when you are away from it. Because of the global nature of the Internet, when you give us information, that information may be sent electronically to servers outside of the country where you originally entered the information. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. Except as discussed above or otherwise designated, this site does not use security encryption measures over the Internet. Therefore, information that you disclose by use of this site, by posting a message or using e-mail, potentially could be collected and used by others since e-mail and message postings are not encrypted. This may result in unsolicited messages from third parties or use of such information by third parties for their own purposes, legal or illegal. As a result, while we strive to protect your personal information, DirectHealth cannot ensure or warrant the security of any information you transmit to us or from our services, and you do so at your own risk. Once we receive your transmission, we use commercially reasonable efforts to ensure its security on our systems.

We utilize encryption/security software to safeguard the confidentiality of personal information we collect from unauthorized access or disclosure and accidental loss, alteration or destruction.

Laboratory Data

DirectHealth recognizes the sensitivity of personal health information and strives to provide services that maintain the confidentiality of that information at all times. Under no circumstances will this information be made available to third parties such as insurance carriers or representatives of any health provider without the prior consent of the individual.

DirectHealth does not engage in rendering medical advice or services. We offer discounted laboratory testing services for wellness monitoring. The tests, services or products found on www.directhealthmall.com are not intended to diagnose, treat, or cure disease. All material is provided for educational purposes only and is not intended to be a substitute for a physician's consultation.

Credit Card and Financial-Related Information

Keeping your personal financial information private is vitally important to us. As a matter of policy and business practice, DirectHealth does not sell personal information provided by its customers. At DirectHealth, we conform to the Payment Card Industry (PCI) Data Security Standard for the protection of financial credit card information. This standard provides security requirements for credit card merchants to safely secure, transport and store your sensitive personal and financial data. We may report a security breach to you as required by law. Any user statistics that we may provide to prospective partners regarding financial matters are provided in the aggregate only and do not include any personally identifiable information about any individual user. We will transfer your credit card number, bank account number or other personal information to the appropriate credit card company or bank in order to process any online payments.

DirectHealth will require credit card information in order to order lab tests and wholesale diabetic supplies. When you send confidential personal credit card or check information to us on our website, a secure server software which we have licensed encrypts all information you input before it is sent to us. The information is scrambled en route and decoded once it reaches our website. For our customer's protection, DirectHealth has no access to this financial information or keep this information on file. Other email that you may send to us may not be secure unless we advise you that security measures will be in place prior to your transmitting the information.

Cookies and Other Technology

We may collect information through technology to make our site more interesting and useful to you. For instance, we collect IP addresses and use technology to track traffic patterns on the site. Once you have logged into the site, we may track your activities by using logs of database transactions and server interactions. This data is used to improve your online experience. We also use this information to understand which areas of our website are most appealing or least appealing. This data enables us to become more familiar with which customers visit our site, how often they visit, and what parts of the site they visit most often.

Our site also uses cookies, which are pieces of information that a website sends to your computer while you are viewing the website. Cookies provide information to the site so that the site will remember who you are. These technical methods may involve the transmission of information either directly to us or to another party we authorize to collect information on our behalf.

Disclosure to Third Parties

DirectHealth may disclose “blinded” aggregated data and user statistics to other third parties, and for other lawful purposes. Blinded data is data that does not identify an individual person.

We also may disclose your information in special cases when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating DirectHealth's Terms of Use Agreement, or may otherwise be causing injury to or interference with (either intentionally or unintentionally) DirectHealth's rights or property, other DirectHealth website users or customers, or anyone else that may be harmed by such activities. We may disclose or access account information when we believe in good faith that the law requires it and for administrative and other purposes that we deem necessary to maintain, service and improve our products and services.

We occasionally hire other companies to provide limited services on our behalf, including packaging, delivering, answering customer questions about products or services, sending postal mail, providing investor information, and processing data. We will only provide those companies the information they need to deliver the service, and they are contractually prohibited from using that information for any other purpose.

Email Information

If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received by mail and telephone.

DirectHealth Partners

DirectHealth not responsible for the practices employed by websites linked to or from our website nor the information or content contained therein. When visiting a DirectHealth partner’s website, please be aware that the information practices of those websites are not covered by this Privacy Policy.

DirectHealth reserves the right to change, modify, or update this statement at any time without notice.

Proprietary Rights

All materials on this Site including any information collected from you (as well as the organization and layout of the Site) are owned and copyrighted, licensed by, or used with permission that is granted to DirectHealth. No reproduction, distribution, or transmission of the copyrighted materials at this Site is permitted without the prior written permission of DirectHealth or as specifically permitted on the Site.

Last Updated: November 1, 2018